Refund policy
We Want You to Be Completely Satisfied
Your trust matters to us at The Winni. Here's our simple, hassle-free return policy:
Got second thoughts? No problem! You have 30 days to return your unused items in their original packaging with tags attached. Just keep your proof of purchase handy.
Starting a Return is Easy:
-
Email us at contact@thewinni.com
-
We'll send you a return shipping label and simple instructions
-
Once we receive and inspect your return, we'll process your refund within 10 business days
Received a damaged item or the wrong product? Contact us right away – we'll make it right.
A Few Things to Note:
-
For your safety and quality assurance, we can't accept returns on opened personal care items, perishables, or custom orders
-
Sale items and gift cards are final sale
-
Want to exchange? We recommend returning your item and placing a new order for faster service
Need help? Questions? We're here for you at contact@thewinni.com . Your satisfaction is our priority."